Privacy Policy
Privacy Policy
Publication Date: 2026-05-07
Effective Date: 2026-05-07
Please read this Privacy Policy carefully. Your use of any part of our service indicates that you have read, understood and agreed to all the following terms, including any revisions we may make to this Policy from time to time. If there is any conflict between other service terms and this Privacy Policy, the provisions of this Privacy Policy shall prevail for this product.
1. General Provisions
1. This Privacy Policy sets out our policies on the collection, use and disclosure of your information when you use our Services, and informs you of your privacy rights and how your personal data is protected by applicable laws.
2. We use your personal data to provide and improve our Services. By using our Services, you consent to the collection and use of your information in accordance with this Privacy Policy.
3. This Privacy Policy complies with applicable data protection laws and regulations, which shall be determined on a case-by-case basis.
4. If you have any questions regarding data protection or wish to exercise your rights under this Privacy Policy, you may contact us via the contact information set out in the Contact Us section.
Definitions
• Account: A unique account created for you to access all or part of our Services.
• Application: The software program named EaseMate AI provided by us, which you may download and use on any electronic device or platform.
• Cookie: Small files placed by a website on your computer, mobile device or other device, including but not limited to recording your browsing history on the website.
• Data Protection Laws: Any applicable laws and regulations governing the processing of personal data in any jurisdiction, including without limitation:
(i) GDPR;
(ii) the Swiss Federal Data Protection Act of 1992 (FADP);
(iii) the Ordinance to the Swiss Federal Data Protection Act of 1993 (OFADP);
(iv) the revised Swiss Federal Data Protection Act of 2023 (revised FADP);
(v) the revised Ordinance to the Swiss Federal Data Protection Act of 2023 (revised OFADP).
Items (ii) to (v) are collectively referred to as Swiss Law. All aforementioned laws and regulations shall apply as amended, revised or replaced from time to time.
• Device: Any device that can access our Services, such as computers, mobile phones and tablets.
• GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, namely the General Data Protection Regulation, which aims to protect natural persons with regard to the processing of personal data and the free movement of such data, and repeals Directive 95/46/EC.
• Interaction Data: Any data you input into the Application, including but not limited to your email address and document ID.
• Platform: Any product underlying the development of the Application, and/or any digital distribution platform for releasing the Application.
• Service: This application (Website) and/or mobile Application.
• Service Provider: Any natural or legal person who processes personal data on our behalf, being third-party companies or individuals engaged by us to assist in providing Services, perform service-related operations or analyze Service usage. Under data protection laws, Service Providers are regarded as data processors.
• Usage Data: Data automatically collected or generated by our Service infrastructure when you use the Services, such as page access duration.
• User Content: Any content you publish or submit through the Services, including without limitation text you input for content generation.
• You: Any individual accessing or using the Services, or any company or legal entity on behalf of whom an individual accesses or uses the Services, also referred to as User.
2. Information We Collect
(a) Information You Provide Directly
When you register an account or communicate with us, we may request you to provide your occupation and email address.
We also collect messages you send and User Content you publish through the Services (such as uploaded text in design creation), for the purposes of operating and maintaining the Services, communicating with you and resolving issues. Refusal to provide relevant information may result in inability to use the Services or degraded user experience.
(b) Information from Third-Party Applications
When you log in via third-party platforms (such as Google Sign-In) or link third-party accounts, the third party may transmit your information including user ID, access token and other information you authorize to share.
(c) Cookies and Similar Technologies
When you access our Services, we and our third-party partners may place Cookies on your device for purposes including maintaining logged-in status, remembering your preferences, recording usage behavior, traffic analysis, personalized advertising and performance evaluation.
You may control Cookies through your browser settings. Disabling Cookies may cause some functions to work abnormally. Please refer to our Cookie Policy for details.
(d) Log File Information
Each time you access the Services, your browser or device automatically sends log information including network requests, browser type, entry and exit page URLs, click counts, domain names, login pages and visited pages, which will be stored on our servers.
(e) Device Identifiers
When accessing the Services via mobile phones, tablets or other devices, we may collect device identifiers such as UUID, Android Advertising ID and iOS Identifier for Advertising, for account login and normal service browsing. Disabling relevant identification may affect certain functions.
(f) In-Account Content
We collect content and text materials you create or upload in your account on our website.
3. Use of Personal Data
We may use your personal data for the following purposes:
1. To provide, maintain and monitor the operation of our Services.
2. To manage your Account: administer user registration and grant you access to exclusive registered user features.
3. To perform contractual obligations: process purchase agreements for products, projects and Services, and other agreements concluded with us via the Services.
4. To respond and handle requests you submit to us.
4. Sharing of Personal Data
We may disclose your personal data to third parties for the purposes of contract performance, service provision, legal compliance or protection of legitimate interests, as follows:
1. Service Providers: engaged for document processing, service monitoring and analysis, payment processing, user communication and other related services.
2. Third-Party AI Models: such as OpenAI, used to process your input text for content generation.
3. Business Transfer: personal data may be transferred in the event of merger, asset sale, financing or acquisition, and you will be notified prior to such transfer.
4. Regulatory Authorities: disclosure shall be made when required by laws in Switzerland and other jurisdictions, upon valid requests from public authorities, or for the protection of our legitimate interests.
Analytics Services
We use third-party analytics tools to monitor Service usage:
• Google Analytics, Firebase
• Cloud Services: Firebase, OpenAI (for text generation)
5. Data Retention Period
After your account is cancelled or deactivated, we will retain your personal information and User Content for a reasonable commercial period for compliance, auditing, backup and archiving purposes.
6. Third-Party Websites and Service Links
We are not responsible for the practices and content of any linked third-party websites or services, which have independent privacy policies separate from ours. You shall bear your own risks when authorizing third parties to access your User Content.
7. Supplementary Provisions for European Users
This section applies to users in the European Economic Area, Switzerland and the United Kingdom. We process personal data in compliance with the GDPR and UK GDPR.
(a) Controller Information
Under the GDPR and UK GDPR, we act as the data controller of your personal data. In certain scenarios, we may act as a data processor processing data on behalf of customers; please contact the relevant customer directly for issues concerning customer data processing.
(b) Legal Basis for Processing
As a data controller, we process personal data based on the following legal grounds:
1. Necessity for Contract Performance: to provide Services and perform our obligations under Terms of Service, including account creation, issue resolution and access to design content.
2. Legitimate Interests: to provide personalized services, billing, marketing communications, advertising tracking, service optimization based on usage, occupation or employer information, team collaboration, R&D data analysis and machine learning. This basis shall not apply where your data protection interests override our legitimate interests.
3. Consent: processing based on your explicit consent or reasonable implied consent (such as learning about new features), which you may withdraw at any time.
4. Legal Obligation: to comply with legal requirements, cooperate with law enforcement and retain records as required.
You may object to processing based on legitimate interests by email, which may result in reduced service quality or partial unavailability of the Services.
(c) Cross-Border Data Transfer
Your personal data may be transferred to countries where our affiliates or Service Providers are located. When transferring personal data of users in the European Economic Area, Switzerland and the United Kingdom to countries outside Europe that have not obtained an adequacy decision from the European Commission, we will require third parties to sign relevant agreements including Standard Contractual Clauses and UK International Data Transfer Addendum to ensure data security.
8. Rights of California and Virginia Users
Residents of California are protected under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Residents of Virginia are protected under the Virginia Consumer Data Protection Act (VCDPA). You have the right to access, delete, correct and opt out of the sale or sharing of your personal information.
You may exercise your rights by email, and we will verify your identity. Virginia users may appeal against rejected requests. You may opt out via the "Do Not Sell or Share My Personal Information" banner or by email.
9. Policy Updates
We may update this Privacy Policy from time to time. We will revise the Last Updated date accordingly. Material changes will be notified via our website or email. You are recommended to review this Policy regularly.
10. Contact Us
If you have any questions or complaints, please contact us at:
easemateai@lingjf.top
If you have any questions, comments or suggestions regarding this Policy or your personal data, you may contact customer service via the Contact Us entry in Personal Center, or send an email to the above address. We will respond to you within fifteen days.